El-Ajou Group - the Global Challenge

 
 

Home | JDE Diary | JDEdwards | About Us | Our Knowledge | Independence | Web | Languages | News | THAT Car!

Home
JDE Diary
JDEdwards
About Us
Our Knowledge
Independence
Web
Languages
News
THAT Car!

 Bookmark us

Google

Print this page

 

 

 

 

 

 

Knowledge Service: ERP Professional Services

Speciality: JDEDwards Customer Service Management Systems

Saudi Medical & Office Supplies Dealer and Krofire

 

El-Ajou in Riyadh, Saudi Arabia, August 2002  In July 2002 Krofire Knowledge Enterprises Ltd won its third major contract to implement the JDEdwards CSMS (Customer Service Management System) and EAM (Enterprise Asset Management) in Saudi Arabia. The Client is El-Ajou Group Trading Ltd (www.elajougroup.com) whose Al-Jeel division deals in Medical and Dental Supplies whilst the Parent Company deals in Office Supplies, such as Photocopiers and Fax Machines. The work came via our friends at JDE Senior Positions Limited.

 

  El-Ajou has Offices across the Kingdom. The Go-Live for the Al-Jeel Company is scheduled for late November 2002. Krofire will be in attendance through-out the Summer Months when temperatures will be rising to 45 degrees plus in the shade. This Project marks the First significant outing for the Krofire CSMS Speciality which as only recently been added to our suite of service lines. We hope it will be the first of many.

 

  Work started on the Al-Jeel side of the Business which operated on highly lucrative deals with Hospitals throughout the Kingdom. Much of the CSMS & EAM work for Al-Jeel was based upon paid-up Contracts that Entitled the Hospitals for Parts & Labour Free services or Labour only charges for maintenance. Of this work a high proportion is based upon pre-planned Preventative Maintenance visits with a fixed number of visits per Contract. This presented a unique challenge for Krofire. The JDEdwards OneWorld PM Scheduling is based upon the Equipment Management modules and is not integrated with CSMS Contracts Management to the level that Al-Jeel desired.

 

  Other requirements included the tracking of Service Order Costs at Contract level AND Product Line level, to give the Business the type of Management Information required for Decision Making. Al-Jeel is a small business and is destined to struggle with some of the more sophisticated systems within OneWorld. For example, they don't use Standard Costing and their method of Invoicing and Discounting, although not unusual to the Middle East, is unsupported by the Best Practice system such as OneWorld. The Project Team endeavoured to turn this juggernaut around and get it onto the right tracks and up to the standards of Western Business Practices. Nothing could be taken for granted. The entire Business needed to be pulled up by its boot-straps and re-educated.

 

  If everything goes well with Al-Jeel then the Model developed will be applied to El-Ajou in the middle of 2003. OneWorld will form a cornerstone of a wider paradigm shift for the Business. It will focus on Office Automation in a Marketplace becoming tougher through increased competition. Some of the old certainties were disappearing from the Saudi market - the big western suppliers of Office Equipment are now shopping around for Middle Eastern partners offering best of breed CRM (Customer Response Management) and Knowledge Management solutions. The plan for the Business is to introduce Internet-based support for Customers in the Kingdom and CRM Market Intelligence for the Major Suppliers beyond the Kingdom.

 

  Krofire is helping to build this Business Vision for the next five years that will ensure the continued success of El-Ajou in this new era of Globalisation. Krofire is using the WinStream System and Best Practice Knowledge delivery to get the Project off to the best possible start. El-Ajou had the software for two years and failed to get the project started. Until July 2002 the CSMS Team had never seen the software. Krofire hit the ground running and launched into intensive training and workshops which lead to a Tortoise and Hare scenario. The Team that was two years behind suddenly became two months ahead!

 

 Up | Krofire Clients | DePuy | Silent Night | The Rest | Always First | El-Ajou | Krofire Partners | VisualAssist1 | VisualAssist2 | WinStream | Industries

Home

 

Last updated 02/06/16 12:16

 

 Click on your chosen destination in the list below:

 

Web Mastered by Krofire. Contact us at Web@krofire.com if you find a problem with this Web Site.Contact us at: Krofire House, 5 Richard Gardens, High Wycombe, Buckinghamshire, HP13 7LT, United Kingdom, Tel: +44 (0)1494 522749, Fax: +44 (0)1494 522749, Mobile: +44 (0)7775 767109.
All contents of this web site are entirely those of Krofire Enterprises Ltd and are not added by, or on behalf of, Oracle, any Oracle Business Partner or Agency. Contents are the sole responsibility of Krofire Enterprises Ltd. If any content is believed to be innaccurate or out-of-date then please contact us by clicking on the link below and we will be happy to rectify. Other complaints about content can only be respected if the matter is addressed directly with Krofire Enterprises Ltd AND NO OTHER PARTY. Sending complaints to unrelated third parties may be interpretted as an attempt to damage the reputation of Krofire Enterprises Ltd. Please always contact us first to prevent misunderstandings.

Krofire Enterprises Ltd is unrelated to, and not necessarily endorsed by, Oracle, nor any of its clients or partners. Our use of the term 'Client' describes an organisation who is receiving, or has previously received, Services from a Professional now working for Krofire. Clients may have online anonymity upon direct request. 'Krofire.com' publishes information that is accurate, non-confidential, non-defamatory and not subject to contractual restriction. ALL works undertaken are restricted by
Standard Terms & Conditions except where separate agreements apply. You can E:Mail us directly by clicking
Copyright for this Website, content and style, including "WinStream", "TotalTeam" & "VisualAssist", belongs to Krofire Enterprises Ltd, Krofire House, 5 Richard Gardens, High Wycombe, Buckinghamshire, HP13 7LT, United Kingdom. Registered in the England & Wales: 4085196. "Krofire", the blue brush strokes and Crow symbol are Trademarks of Krofire Enterprises Ltd.

Our Many Clients:

DePuy

Parker Knoll

El-Ajou

BSkyB

Parker Hannifin

Mentmore

WBB

Weatherford

Arjo Wiggins

TAKE2 Interactive

UBM Jordan

Portman Capital

Voith Fabrics

Quadriga

IMI Norgren

British Sugar

Watson Smith

Norgine

Sinclair International

Louis Vuitton

Peek Traffic

Meggitts Aerospace

Netential

Siemens Helthcare Diagnostics

Devro

Bio Products Laboratory

Gulf Aluminium Rolling Mill Co

GAST Group Ltd

Gems Sensors

Catalent

Hallmark

Carling Technologies

Alamo Manufacturing

Houghton PLC

Paul Mueller Company

Ibstock Brick/ Glen Gery

Thermo Fisher

Mizuno Europe